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    Tag: AI Ethics

    Sep 16
    19 min read
    Synthetic Personas and Autonomous Customer Relationships: Ethical Boundaries

    For decades, Customer Relationship Management (CRM) was defined by human agency assisted by software databases. A human account representative, customer success specialist, or sales executive used software like Salesforce or HubSpot to log client interactions, set calendar follow-ups, and review purchase histories. The software served as a passive digital ledger; the emotional intelligence, conversational nuance, […]